Terms and Conditions
Terms & Conditions
These terms and conditions set out the terms on which company Robinson Travel, s.r.o. alias the www.killbo.eu - Killbo Stag Organiser. Company incorporated under the Act no. 455/1991 Coll., Commercial Code in Slovak Republic rep. (registered number 44 996 446) and having its registered office at Košická 37, Bratislava agrees to conclude the contract with the Customer and provide to the Customer a broker service, providing reservations for accommodation and where applicable, another travel arrangements.
By completing and sending the Reservation form the Customer agrees and he/she is
affirmatively stating that he/she have carefully read and understand the terms set forth
in this agreement and he/she agrees to be bound by the terms of this agreement.
1. DEFINITIONS
1. KILLBO means B2all s.r.o. Killbo stag organiser
2. Customer means a person (natural or legal) using the services of KILLBO. In
case the Customer is a natural person it has to be an adult according to
the law of the Slovak republic (18 years of age) and according to the law
of its home country.
3. Group means the organized group of Customers, represented by Leader.
4. Leader (leader of the Group) means a person (natural or legal) making
the reservation on behalf of Customers organized into the Group. The
Leader is responsible for communication between KILLBO and the Group
members.
5. Activity means a social event arranged by KILLBO. It doesn’t include the
accommodation.
6. Service means an accommodation, transportation, Activity or other travel
arrangements facilitated by KILLBO, without specific distinction.
7. Package means the prearranged combination of accommodation,
Activities and transportation. It includes free T-shirt for each member of
the Group.
8. Reservation form is the electronic sheet operated on the web page of
KILLBO or by email from veronika@killbo.eu, info@killbo.eu . Its submission to the KILLBO means a contractual offer with all legal
consequences. In the case when Customer or Leader is a legal person, it
has to be singed by a person authorized to act on its behalf.
9. Supplier means a person or persons providing the Services or their agents
or employees
Words denoting the singular include also the plural.
2. CONCLUSION OF THE CONTRACT
1. This agreement is effective and shall come into force when KILLBO announces
the Customer about acceptation of the Reservation form by e-mail, unless
specified otherwise or unless different arrangements are agreed upon in a
specific case.
2. The confirmation e-mail shall include the detailed information and
documentation relevant to the Customer’s order, the price calculation and
the term in which the payment is due. The Customer shall check out all
the details of the order as described in the confirmation e-mail, because
the late complaints shall not be taken into consideration and KILLBO is not
liable for any loss or damage arising from the negligence of the Customer.
3. Availability of the Customer’s order is not guaranteed until KILLBO receives
the price calculated in the confirmation e-mail (see article 8 - Deposit).
4. If the price is not paid in the term set fourth in the confirmation e-mail,
KILLBO reserves the right to cancel Customer’s travel arrangements and to
withdraw from the contract.
5. Whereas all Services and Activities are provided by KILLBO´s Suppliers, KILLBO
is not responsible for its actual availability. Only upon receiving the
payment from the Customer, KILLBO shall confirm all the relevant bookings
with the Suppliers.
6. In the case when KILLBO is unable to make arrangements as ordered by
Customer in the Reservation form or by the email, it would inform the Customer
immediately and offer him alternative arrangements. Whereas the
substantial change of the Customer’s order would occur and it would also
affect the price, the contract is concluded in such a case only upon
payment of the price, which means the Customer’s consent with the
change of the order.
7. KILLBO does however reserve the right to make minor changes of the
arrangements set fourth in the Customer’s order, provided that this
would not affect the price and the quality of the Services and will inform
Customer as soon as possible of any such changes (this would mean e.g.
the change of the Supplier or time schedule).
8. KILLBO also reserves the right to change or to cancel the Service in a case it
should not comply (by the fault of the Supplier) the safety, hygienic or
other standards required by Slovak legislature. In such a case Article 2.6.
shall apply appropriately and/or KILLBO shall reimburse the relevant portion
of the price to the Customer.
9. Upon the acceptance of these terms and conditions the Customer is also
obligated to follow terms and conditions of KILLBO´s Suppliers when using
the Services or participating on the Activities.
3. SAFETY
1. KILLBO shall provide the Customer by all necessary safety equipment if the
usage of such safety equipment is required by Slovak legislature or
recommended by Supplier.
2. The Customer hereby confirms that he/she will observe all safety
instructions and legal regulations provided by KILLBO or the Supplier.
3. KILLBO is not liable for any loss or damage arising from the negligence of the
Customer, breach of the Article 3.2. or any other misuse of the Service
caused by the Customer.
4. KILLBO also reserves the right to cancel the performance of the Service
because of substantial breach of the Article 3.2. or exclude any persons
from Service in the case they do not observe relevant safety instructions
and/or legal regulations without the right for indemnity.
4. LIABILITY
1. Whereas KILLBO is a brokerage company, it has no liability for any legal
and/or factual aspect of the Service ordered by Customer, except of that
arising from booking and it excludes the liability for any loss or damage,
personal injury, harm or death, which results from the Service or which is
in connection with the Service.
2. Whereas all Services are provided by KILLBO´s Suppliers, KILLBO do not provide
the assurance that they are maintained or operated in the manner as
presented by the Supplier or in compliance with safety, hygienic or other
standards required by Slovak legislature. Therefore KILLBO excludes any
liability for a false representation or breach of implied warranties of any
kind and does not accept liability for any loss or harm arising thereof.
However, Article 2.8. shall apply in the case when KILLBO finds out such
circumstances.
3. KILLBO also excludes any liability for an act of omission beyond its control or
an influence of force major.
4. The liability of KILLBO is also included in articles 2.3., 2.5., 3.3., 6.1. and 9.2.
of these terms and conditions.
5. INSURANCE
1. KILLBO does not provide any insurance. Therefore it is the responsibility of
the Customer to insure himself properly in dependence on a sort of
planned activities and especially in respect to the ordered Services. KILLBO
reserves the right to cancel this contract or particular Service without
refund or the right for an indemnity in case the Customer is not insured
to cover all risks arising or associated with this contract, Service or
Activity in particular (note: some of the Activities are qualified by
insurance agencies as risky or highly risky).
6. ACCOMODATION
1. KILLBO is not liable for any loss or damage related neither to the
accommodation, nor for the availability and conditions of the
accommodation itself. The Customer agrees to settle with the hotel
management any extraordinary expenses arising from specific hotel
services or damage (including loss) on the hotel property. It should be
required to submit on request of the hotel management a valid credit
card with authorization to the payments mentioned above. If the
Customer does not provide such an authority, KILLBO reserves the right to
cancel the booking and the Customer may not be granted permission to
use the hotel services.
2. The Customer should deposit to the hotel safe/security box all credentials,
jewelry or any other valuable property.
3. The Customer is obligated to follow the terms and conditions of the
accommodation valid in the particular hotel.
7. PRICE
1. The price submitted to the Customer by KILLBO is fixed.
2. In the case of price changes on the side of Suppliers, the Customer shall
pay the price valid at the time of reservation.
3. The Customer is obliged to pay the deposit as described in the Article 8.
4. The price of each activity, regardless it was booked in the package,
consists of the elements described under each activity on KILLBO´s web
page. Unless presented otherwise, the price does not include food and
beverages.
8. DEPOSIT
1. The deposit is non-refundable, with exception set fourth in the Article 15.
2. The Customer is obliged to pay the deposit in the minimum amount 25%
of the total price. If the reservation was made for the Group, the total
price means the total price of the Group reservation.
3. Notwithstanding the Article 8.2., the Customer is allowed to pay the full
amount of the total price instead of making the deposit.
4. The Customer shall be provided with the exact information of the total
price calculation and the amount of the deposit in the confirmation email.
The information shall also contain the due date determined for the
payment of the deposit.
9. PAYMENT AND INVOICE
1. KILLBO accepts any kinds of payment by PayPal. The payment shall be settled
in Euros or GB Pounds.
2. KILLBO is not responsible for the differences in exchange rates, fees related
to the transactions or other expenses related to the monetary
transactions unless specified differently.
3. Upon receipt of the deposit and prior to the arrival of the Customer, KILLBO
shall send to the Customer a voucher containing the information about
the travel arrangements that serves also as a confirmation of the
Customer’s payment.
4. The Customer shall pay the difference between the deposit and the total
price upon arrival, providing that he doesn’t paid the total price instead of
deposit. The payment shall be settled with the authorized person and the
Customer shall obtain the invoice issued on the total price.
10. AMENDMENTS
1. KILLBO does not charge any fees for changes and amendments of the travel
arrangements, unless they are made seven or more days before the
arrival of the Customer.
2. The changes or amendments, which are made less than seven days before
the arrival of the Customer, are considered as cancellation.
3. Amendments shall be made only in writing.
4. In the case when changes or amendments are made, the total price shall
be modified according to the new travel arrangements.
5. In the case when KILLBO is unable to change the travel arrangements after
Customer’s reservation according to the new requirements of the
Customer and the Customer doesn’t accept the original travel
arrangements, KILLBO is entitled to cancel the whole order. When this
occurs, Article 11.2. shall apply.
11. CANCELLATION
1. The Customer has the right to cancel travel arrangements at any time by a
written notice.
2. When cancellation occurs more than seven days before the arrival of the
Customer, KILLBO is entitled to charge cancellation fee in amount equal to
the deposit height. In case the cancellation occurs less than seven days
before the arrival of the Customer, KILLBO is entitled to charge cancellation
fee in amount equal to the 100% of the total price. This applies equally to
the Group cancellations or individual cancellations concerning the Group
member.
12. LATE ARRIVALS AND DELAYS
1. KILLBO reserves the right to cancel services without refund in case of late
arrival or absence of the Customer.
13. AMENDMENTS AND CANCELLATIONS MADE KILLBO
1. If the Customer does not paid the deposit for travel arrangements in due
date specified in confirmation e-mail or in the case of unavailability of
required service, KILLBO reserves the right to cancel Customer’s bookings.
2. KILLBO also reserves the right to amend or cancel Customer’s travel
arrangements in case of force major, which include war, threat of war,
riots, civil strike, terrorist activity, natural or nuclear disasters, fire and
other similar circumstances beyond KILLBO´s control. In such a case, KILLBO
shall return all payments made by Customer, including the deposit.
3. KILLBO in addition reserves the right to end or cancel the Service in case the
behavior of the Customer or the Group is likely in the opinion of KILLBO or
its Suppliers to cause distress, damage, danger to or to annoy other
Customers, employees, property or anyone else. If the Group is
prevented from participation on the Service because any person in
authority considers any member of the Group appears to be unfit to
participate or likely to cause discomfort to or disturb other Customers or
anyone else, KILLBO will not be liable to complete the program
arrangements of the Service and will subsequently not be liable for any
refund, compensation or any other costs incurred by the Group members.
KILLBO cannot accept liability for the behavior of the Customers or the third
persons in the accommodation facilities and/or taking part in any Activity
and/or Service and/or if any facilities or services are removed as a result
of their action. Such cases remain completely at the civil or criminal
responsibility of the persons involved.
4. KILLBO shall cancel the travel arrangements of the Customer without refund
in case the Customer fail to provide the proper insurance in dependence
on sort of planned activities.
5. KILLBO shall also amend or cancel Customer’s travel arrangements in case
the Customer’s health conditions may affect his/her or others well-being
negatively or KILLBO considers any of the Services too dangerous or
inappropriate. In that case, the provisions of Article 10.4. and 11.2. shall
apply appropriately.
6. The right of KILLBO to amend, change or cancel the travel arrangements of
the Customer is also included in Articles 2.7., 2.8., 3.4., 5.1., 6.1., and
10.5. of these terms and conditions.
14. GENERAL OBLIGATIONS OF THE PARTIES
1. The Customer is obliged to pay the price as agreed, to follow the
instructions of its guide or instructor, to indemnify all induced damages
and to arrive in time to the specified place for starting the ordered
holiday properly.
2. KILLBO is obliged to facilitate the Services as agreed, in defined and agreed
standards. KILLBO is also obliged to provide Customer with all necessary
documentation and information for the respective travel arrangements.
15. CLAIMS AND COMPLAINS
1. Customer is supposed to solve the claims and complains in respect to the
specific Services with the relevant Supplier. In case the Customer is
unable to do so from the reasons of objective nature, the claims and
complains should be submitted to the Supplier by means of KILLBO, either
using the phone number 00421 948 513 053 or in writing to the e-mail
address info@killbo.eu or to the mail address of KILLBO. The claims and
complains shall indicate all the relevant information.
2. KILLBO shall inform the Customer about its claim resolution not later then 30
days from the submission of the claim to KILLBO.
16. PRIVACY POLICY
1. KILLBO saves Customer’s personal data according to the Act No. 428/2002
Coll., Personal Data Protection Act.
2. The Customer agrees that it should be used for the marketing purposes;
however KILLBO is not entitled to provide them to any third party.
3. The Customer is entitled to ask for his/her personal data and for its change
or deletion.
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